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SUPPORT COORDINATION
Support Coordination is a service offered under the National Disability Insurance Scheme (NDIS) to help participants make the most of their NDIS plans. It focuses on empowering individuals to understand their funding, connect with the right services, and gain the confidence to manage their supports independently over time.
Whether you’re new to the NDIS or facing challenges with complex needs, support coordination acts as a guide to help you navigate the system and build a support network that suits your goals and lifestyle.
Making the most of your planned supports is made easier with the aid of support coordination. Support coordination is a tool for creating capacity that aids in:
- Recognize your NDIS plan and use it to further your objectives.
- Link you to NDIS providers, community, mainstream services, and other government resources
- Increase your self-assurance and coordination abilities when using your supports.
- Services for support coordination are provided by a support coordinator or specialist support coordinator.
“As the Director of Sowilo Disability Services, I started this organisation because I saw too many participants being pushed into services they didn’t choose. Our NDIS Support Coordination is different — it’s independent, transparent, and fully focused on each person’s unique journey. We don’t pressure anyone into using preferred providers. Instead, we guide our participants with honest support and help them take control of their plan. At Sowilo, we believe support should be personal, culturally respectful, and empowering. I’m proud that we’ve built a team that truly listens and walks alongside our clients, not ahead of them.”
Mr Dushyant Verma
Managing Director
NDIS Support Coordination – Personalised, Empowering, and Honest
At Sowilo, we provide NDIS Support Coordination that’s centred around you – your goals, your voice, and your freedom to choose.
We understand how overwhelming the NDIS can feel at times – that’s why we’re here to guide you through the process, not take control of it. Our team works closely with participants and families to help them understand their plan, connect with the right services, and build long-term independence.
How We’re Different from Other NDIS Providers in Sydney
Many support coordination providers in Sydney offer similar services, but we do things differently:
✔ We Prioritise You, Not Our Providers
We don’t push you towards “preferred” or “in-house” services. We help you choose what’s best for you – even if that means looking outside our network.
✔ No Call Centres. No Delays.
You get a real person who knows your story, answers your calls, and acts quickly when you need support.
✔ Local Sydney-Based Coordinators
Our team knows Sydney’s NDIS landscape. From Western Sydney to the Inner West and beyond, we connect you with quality local supports that suit your goals.
✔ Transparent, Ethical, Independent
We’re independent support coordinators – meaning we don’t partner with other companies to provide coordination services. Our only focus is making sure you get the right support, without any conflict of interest.
✔ Culturally Aware & Multilingual Team
We understand that everyone’s journey is different. Our diverse team supports people from CALD (culturally and linguistically diverse) backgrounds and communicates in multiple languages.
🙋 Frequently Asked Questions (FAQs)
Q: Is Support Coordination automatically included in my NDIS plan?
A: No, it needs to be specifically funded. You can request it at your planning meeting or review.
Q: Can I choose my own Support Coordinator?
A: Yes! You have the right to choose or change your coordinator at any time.
Q: Do I have to use the providers recommended by my coordinator?
A: Not at all. Our role is to give you options — the final decision is always yours.
Q: What’s the difference between Support Coordination and Specialist Support Coordination?
A: Specialist Support Coordination (Level 3) is for people with higher, more complex needs. If you’re unsure, we can help you assess this.